Resume

404-610-1467 | irobinsonortiz@gmail.com | https://www.linkedin.com/in/irobinsonortiz/

Versatile creative with 5+ years of experience in writing, digital & social media, and customer service.

RELEVANT WORK EXPERIENCE

The Howard School, Atlanta, GA

Assistant Teacher, 08/2019-Present

  • Assist with instruction and guidance in a school for students with languaged-based learning disabilities and differences.

Hux, Atlanta, GA

Customer Retention Manager, Marketing Assistant, Content Creation Specialist, 03/2015-02/2019

  • Created articles, email & blog copy. Closed leads, alleviated customer complaints, and repeatedly increased bookings. Promoted from contractor to PT and then full-time employee due to quality of work.

Ironworkers Management Progressive Action Cooperative Trust, Washington, DC

Marketing Intern, 06/2014-09/2014

  • Generated content for company Twitter, Facebook and Youtube accounts. Wrote and proofread press releases, articles, email blast, hard mailing and ad copy.

Women’s Campaign Fund, Washington, DC

Communications Fellow, 01/2014-05/2014

  • Wrote content for company Facebook & Twitter accounts, compiled press hits, and created weekly newsletter for subscribers, creating quality content that repeatedly drew donations. Maintained website through Nationbuilder.

OTHER WORK EXPERIENCE

EBSCO Research LLC, Atlanta, GA

Researcher, 08/2015-09/2016

  • Conducted market research through phone interviews.

The Mercantile, Atlanta, GA

Retail Assistant, 07/2015-10/2015

  • Managed register and customer assistance, as well as opening, cleaning, and closing store.

SKILLS

Programs & Platforms: Microsoft Office (Word, Excel, Outlook, Powerpoint)| Google Office Suite (Docs, Sheets, Slides, Gmail) | LibreOffice | Nationbuilder | WordPress | Twitter | Facebook | Tumblr | Mailchimp | Skype | Zendesk | Hubspot | Canva | LinkedIn

Creative: Superb critical thinking skills | Copywriting | Blogging | Creative Writing | Proofreading | Classically-Trained Musician

EDUCATION

Agnes Scott College, Decatur, GA

  • Master of Arts in Writing & Digital Communications, expected graduation Spring 2020
  • Bachelor of Arts in English Literature-Creative Writing, completed 2017
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